|
|
ACH
|
Process for posting of ACH payments pushed to utility bank
account from commercial customer banks and bank to bank.
|
BEST PRACTICES, FAILURES
AND RECOVERIES
|
Case studies; industry best practices
|
| |
Case studies; tell us "If I could do it over, I'd do this" or "I wish I
had known"
|
| |
More company implementation stories
|
| |
It would be great to hear from an organization that has gone
through the whole process - bid - implementation issues,
pitfalls, what went well, failures, etc.
|
| |
Bench marking information
|
BILLING
|
Electronic B2B billing
|
CHECK 21
|
In depth information on Check 21
|
CREDIT AND COLLECTIONS
|
Collection effort on active vs. inactive
|
| |
Collection solutions
|
CREDIT CARD
|
More credit card information
|
| |
We should have some news on new regulations for credit and
debit cards so the timing should be good to review those
changes
|
| |
Secure Vault Payments, Credit card impact to utilities
|
| |
Industry averages and trends in credit/debit card pay (compare
against like companies) Visa/MC presentation in managing
credit card costs
|
| |
Visa, MC rules, more about new payment options, debit card
network pricing
|
FOCUS GROUPS
|
Share insights into their consumer focus groups
|
FRAUD
|
What vendors are doing to mitigate fraud exposure for the client
|
INNOVATIVE IDEAS
|
Software Businesses to utilities banks any innovative ideas to
get your customer to pay
|
INTERNAL PROCESSING
|
Tips for internal processing agencies
|
MOBILE PAYMENTS
|
More on mobile SMS TXT
|
NEW TECHNOLOGY
|
Any new technology available
|
| |
Technology sessions, new technology available, with current
billing -- payment technology vs. problems,benefits of each
|
| |
CIS solutions, IT/Interface solutions, Automation technologies
|
OUTSOURCING vs. IN HOUSE
PAYMENT PROCESSING
|
Changes in ARC, ICL, outsourcing vs. in house payment
processing, trends in all mentioned
|
PAYMENT PROCESSORS
|
Google, PayPal payments
|
PRE-PAYMENT
|
Pre-payment discussion
|
REGULATIONS
|
Update on government regulations affecting payment channels,
ie, credit card fees
|
| |
Discuss issues with Federal Government payments and billing
Dept of Defense (DFAS); Dept of Justice, VA, (DOJ), etc.
|
| |
More topics applicable to deregulated, competitive industry
|
REMITTANCE
|
Have key remittance processes give presentations about how
they see consumer payment behaviors changing in the future
|
| |
What's on horizon
|
RETURN MAIL
|
Ways to reduce return mail
|
| |
processing/solutions
|
RFP’s
|
How to prepare RFP's - models to use.
|
UNIDENTIFIED PAYMENTS –
ESCHEATMENT
|
Unidentified payments - How are they handled.
|
| |
Escheated payments – when and what do you do with them.
|
| |
Exception payments – how are they handled
|
| |
Managing exception best practices
|
| |
Handling payments received without account information, Money
orders. More operational aspect.
|
| |
Payments received from 3rd party consolidators which drop to
paper because of bad account numbers. How do you reduce
the number?
|
WEB
|
Process for one-time or convenience payment which allows
customer to make one time payment without log on to website.
|
| |
Ebill Marketing Strategies
|
