Utility Payment Conference

Business casual dress is suggested.

Take a look at the speakers, general sessions, panels and discussions we have planned for you.
It is packed with a lot of information you will truly not want to miss!

Monday, October 18
Day 1	Session	Description	Location
12:00 - 3:00 PM	Vendor Registration	Welcome Exhibitors! Booth Set-up	Capital A-E
3:00 - 6:00 PM	Utility Registration	Welcome Reception Visit Exhibit Booths	Capital A-E

Tuesday, October 19
Day 2	Session	Description	Location
7:00 - 8:00 AM	Registration Exhibit Booth Open	Continental Breakfast	Capital A-E Exhibit Area
7:30 - 8:15 AM	Payments 101- Overview Good refresher or new to industry	Kim Folks, Manager, Tampa Electric	Capital G
8:30 - 8:45 AM	Introductions, Welcome & Logistics	Rose Clemensen, Executive Director, Utility Payment Conference	Capital G
8:45 - 9:15 AM	Welcome to Richmond	Dominion	Capital G
9:15 - 10:15 AM	What's New! NACHA	Nancy Grant, NACHA	Capital G
10:15 - 10:30 AM	Break		Capital G
10:30 - 11:15 AM	What's Coming! NACHA	Nancy Grant, NACHA	Capital G
11:15 - 11:45 PM	Introduction Exercise	Rose Clemensen, UPC	Capital G
11:45 - 12:30 PM	Exhibits Open	Visit exhibits	Capital A-E
12:30 - 1:15 PM	Lunch		Capital F
1:15 - 2:15 PM	Insights for Optimizing Your Billing Payment Channels	Jill Roberts, Client Accounts, Fiserv	Capital G
2:15 - 3:00 PM	New Generation Kiosks: Are You Using Them? A Case Study	ZsaVette Ellis-Frye, John Slick, COX Communications, Bob O'Neill, Program Manager, Source Technologies	Capital G
3:00 4:15 PM	Break Exhibits Open	Visit exhibits	Capital A-E
4:15 - 4:30 PM	Announcements	Rose Clemensen, UPC	Capital G
4:30 - 5:30 PM	Utility Only Session 1		Capital G
5:30 PM	Enjoy Richmond!

Wednesday, October 20
Day 3	Session	Description	Location
7:30 - 8:30 AM	Continental BreakfastExhibits Open	Visit Exhibits	Capital A-E
8:30 - 8:45 AM	Welcome Back! Event Information and Drawings	Rose Clemensen, UPC	Capital G
8:45 - 9:30 AM	What Every Utility Should Know About Check 21	Jim Mills, V.P. Business Development, RPSolutions	Capital G
9:30 - 10:30 AM	Electronic Banking ACH or ICL? A Case Study	William "Bill" Dow, Sr. Project Manager, Arizona Public Service	Capital G
10:30 - 11:45 AM	Break Exhibits Open	Visit Exhibits (Exhibit tear down 11:45 AM)	Capital A-E
11:45 - 12:45 AM	E-bill Adoption Best Practices, Government Payments: Security & Compliance Strategy Workshop	Braden Short, V.P. FIS Biller Direct Solutions	Capital G
12:45 - 1:30 PM	Lunch		Capital F
1:30 - 2:00 PM	Announcements Final Exhibitor Drawings	Rose Clemensen, UPC	Capital G
2:00 - 3:00 PM	Dominion Credit Risk Management - A Case Study	Pam Kemper, Director of Billing & Payment Services, Dominion	Capital G
3:00 - 3:30 PM	Customer Enrollment: The Gateway to Electronic Benefits	Bill Kinnelly, SVP, Marketing, Product, & Performance Management, Online	Capital G
3:30 - 3:45 PM	Break
3:45 - 4:00 PM	Announcements	Rose Clemensen, UPC	Capital G
4:00 - 5:00 PM	Utility Only Session 2		Capital G
5:30 - 9:00 PM	Conference Event	Bus 1 Departs: 5:30 PM Returns: 8:15 PM____ Bus 2 Departs: 5:45 PM Returns: 9:00 PM

Thursday, October 21
Day 4	Session	Presenter	Location
7:30 - 8:30 AM	Breakfast	Served (sit down) breakfast	Capital F
8:30 - 8:45 AM	Announcements	Rose Clemensen, UPC	Capital G
8:45 - 9:15 AM	Importance of Embracing Mobile Payments	Chris Ericksen, Sr. V.P., Development, Tio Networks	Capital G
9:15 - 10:15 AM	Mobile Payments; Giving Customers More Choices - A Case Study	Monique Lappin, Remittance Supervisor, Northwestern Energy, Lori Beck, Director Product Management, Western Union	Capital G
10:15 - 10:30 AM	Break
10:30 - 11:00 AM	Agency Portal for Service Centers Serving Low Income Customers - A Case Study	Angie Leslie, Tampa Electric	Capital G
11:00 - 11:45 PM	Topics Facing Today's Utilities New At Risk Customers Red Flag Issues - Fraud Utility Only Session Topics	Open Forum Discussion for Utilities and Vendors Moderated by: TBD	Capital G
11:45 - 12:00 PM	Announcements 2011 Conference Closing Comments	Rose Clemensen, UPC	Capital G

Agenda is subject to change

Note: An agenda will be provided at the conference.

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