Utility Payment Conference

Business casual dress is suggested.

Take a look at the speakers, general sessions, panels and discussions we have planned for you.
It is packed with a lot of information you will truly not want to miss!

Monday, October 26
Day 1	Session	Description	Location
12:00 - 3:00 PM	Exhibitor Booth Set-up Vendor Registration	Vendor set-up for utility visits	Florida Ballroom Section 4-7
3:00 - 6:00 PM	Utility Registration Welcome Reception	Utilities visit exhibitors

Tuesday, October 27
Day 2	Session	Description	Location
7:00 - 8:00 AM	Registration Continental Breakfast
7:30 - 8:30 AM	Payments 101	Kim Folks, Tampa Electric	Florida Ballroom Section 1 - 3
8:30 - 9:00 AM	Introductions, Welcome & Logistics	Rose Clemensen, Executive Director, UPC and Janet Pinder, Treasury Coordinator, Orlando Utilities Commission	Florida Ballroom Section 1 - 3
9:00 - 9:45 AM	Welcome to Orlando	John Hearn, Vice President & Chief Financial Officer, Orlando Utilities Commission
9:45 - 10:30 AM	Break Vendor Exhibits	Visit exhibits
10:30 - 12:00 PM	Generation Y and the War for Talent	Jay Jamrog, Sr. V.P. Research, Institute for Corporate Productivity (i4cp)
12:00 - 12:30 PM	Introduction Exercise	Rose Clemensen, UPC
12:30 - 1:30 PM	Lunch
1:30 - 2:00 PM	Vendor Exhibits	Visit exhibits
2:00 - 2:15 PM	Announcements & Drawings	Janet Pinder, OUC and Rose Clemensen, UPC
2:15 - 3:15 PM	How to Make Any Investment in Electronic Payments Pay Off	Alan Solarino, Senior Product Manager, Online Resources
3:15 - 4:00 PM	Break Vendor Exhibits	Vendor Exhibits
4:00 - 5:00 PM	Best Practices for e-Bill Adoption & Paper Turnoff	Mike Meeks, Supervisor Tax and Revenue, City of Tallahassee & Randy Vyskocil, Director of Utility Vertical Market, Western Union Payment Services
5:00 - 5:15 PM	Announcements
5:15 PM	Enjoy Orlando!

Wednesday, October 28
Day 3	Session	Description	Location
7:00 - 8:00 AM	Continental Breakfast
8:00 - 8:15 AM	Overview and drawings	Rose Clemensen, UPC and Janet Pinder, OUC
8:15 - 10:15 AM	The ACH Road: Where We Are and What's Coming Up	Nancy Grant, Sr. Director, Research & Standards, NACHA
10:15 - 11:00 AM	Break Vendor Exhibits	Vendor Exhibits
11:00 - 12 Noon	Using Interactive Voice Technologies to Reduce the Burden on IS, Customer Service and Finance	John R. Abrams, Director of International Accounts, Milsoft Utility Solutions
12:00 - 12:45 PM	Lunch
12:45 - 1:30 PM	Vendor Exhibits
1:30 - 1:45 PM	Announcements & drawings	Janet Pinder, OUC and Rose Clemensen, UPC
1:45 - 2:45 PM	A New Way of Collecting Payments	Jeff Hill, Duke Energy, Wayne Norris, Global Express
2:45 - 3:15 PM	Break Vendor Exhibits	Last Chance
3:15 - 4:00 PM	Collections Case Study	Cynthia Henry, Director of Collections, Orlando Utilities Commission
4:00 - 5 :15 PM	Utility Only Session	Exhibitors Breakdown Booths
5:45 - 9:00 PM	Conference Event	TBD
9:00 PM	Not tired? Gather for Conversation		Hotel Lounge

Thursday, October 29
Day 4	Session	Presenter	Location
7:00 - 8:00 AM	Full Breakfast Buffet
8:00 - 8:15 AM	Announcements Drawings	Janet Pinder & Rose Clemensen
8:15 - 9:15 AM	My Incoming Payments Are Electronic - Now What?	James Gilligan, Great Plains Energy, Howard Forman, Wells Fargo
9:15 - 10:15 AM	Lively Exchange of Current Topics Facing Billers New At Risk Customers Red Flag Many more topics
10:15 - 10:45 AM	Where is Technology Going	Stephen Watkins, V.P. Marketing, Pertech Resources
10:45 - 11:00 AM	Break
11:00 - 11:30 PM	Stay Ahead in the Fraud Battle	Gail Susan Ball, Senior Vice President Treasury, NCO
11:30 - 11:45 PM	Announcements Final Prize Drawings 2010 Conference
11:45 - 1:30 PM	Orlando Utilities Commission Tour Call Center Cashier stations Remittance Records Credit Corporate offices	11:45 AM Assemble for tour 11:55 PM Leave for OUC 12:15 PM Tour 1:00 PM Assemble to return 1:30 PM Return to Hotel

Agenda is subject to change

Note: An agenda will be provided at the conference.

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